All of our orders are shipped via DPD and we aim to deliver orders as quickly and efficiently as possible.
UNITED KINGDOM MAINLAND
STANDARD DELIVERY: 2 - 3 WORKING DAYS*
* Northern Ireland 3-5 working day delivery (Monday - Friday) ** Next Day delivery is United Kingdom mainland only - postcode exclusions apply.
STANDARD DELIVERY: 2 - 3 WORKING DAYS
Our standard working days are Monday - Friday. We do not curently offer Saturday delivery. Orders placed on the weekend will be processed and shipped on the next available working day. Quoted shipping times are from shipping confirmation, not from when the order was placed.
We do not ship on UK Bank Holiday Mondays - please allow extra time for deliveries around these times. For a full list of these dates, please visit www.gov.uk/bank-holidays.
For registered users, to track your order, please login, navigate to your order and view the ‘Order Shipments’ tab. You can also check the history of your orders and check the status. You can also click on the link from your shipping confirmation email.
HOW TO RETURN YOUR ORDER
If you're not happy with your purchase for any reason, you can return your items to us within 45 days of receiving them for for a full refund if they are in a saleable, unworn condition.
It is the responsibility of the customer to cover any return shipping costs. We recommend that returns are sent by a recorded or signed for delivery service, of your choice, to ensure your return is tracked and insured. The goods remain the customers’ responsibility until they are received at our warehouse. Please ensure they are packaged appropriately to avoid damage during transit.
Returns will only be accepted if the item is unused, in the original packaging and can be resold as such with all tags still attached, etc. If the product is deemed to be used or unsellable, Heelys reserves the right to deny the return request and refuse to issue the purchaser a credit.
We can provide information on how to use these services once you have completed our Returns Form supplied in your order. Please email us if you require a Returns Form or if you experience any issues in making your return.
We aim to process all returns as quickly as possible. Once we have received and inspected your package, your return should be processed within 7 working days. Once processed, refunds will be returned back to the original payment source and can take up to 5 working days to become visible, depending on your bank.
If you believe your goods are faulty, please contact our customer service team at email@example.com along with any information and any images outlining any defects or damage.
Because our stock is constantly changing, we do not offer a traditional exchange service. Instead, a new order should be placed and the old order returned for refund. Once we receive your original items back in the warehouse, the usual returns process applies.
F.A.O Pro-Tec Customer Service
C/O Shiner Ltd. 1700 Park Avenue, Aztec West, Bristol, BS32 4UA. United Kingdom.
YOU'VE SENT ME THE WRONG ITEMS
Whilst we take every step to ensure your order is 100%, occasionally mistakes can happen.
If you have received an item that is faulty or incorrectly supplied, please contact our customer service team before returning your item.